Customer Success Manager (Remote) Resume Sample
Remote · B.A. Communications, University of Washington
Customer Success Manager (Remote)
Customer success professional with 5+ years managing enterprise accounts in a fully remote environment. Expert in onboarding, retention, and expansion.
Experience
Customer Success Manager (Remote)
DistributedTech · 2020 – Present
- Managed 50+ enterprise accounts across 8 time zones
- Achieved 95% retention rate and $2M in expansion revenue
- Built async-first customer communication playbook
Account Manager
SaaS Co. · 2018 – 2020
- Grew book of business from $500K to $1.2M
- Maintained NPS of 72+ across portfolio
Skills
SaaSCustomer SuccessRemote CollaborationSalesforceZoomSlackData Analysis
Education
B.A. Communications, University of Washington
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